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Orange.com2020 was a year like no other in every possible way.
The health crisis brought about by the Covid-19 pandemic upended life as we knew it and our networks played an important role in enabling people to work, learn, entertain themselves and, most importantly, keep in touch with their loved ones. Whether working remotely or in the field, our employees went above and beyond the call of duty to support our customers and ensure our networks could cope at such an unusual time.
Meanwhile, our teams worked hard so we could accelerate the
roll-out of our Engage 2025 strategic plan, reaching several milestones in the process.
“Providing an essential service”
For more than a year now, the Covid-19 pandemic has rocked the whole world with its sheer magnitude and ferocity. My thoughts are with everyone who has suffered illness or loss as a direct result of the virus. In all our operating countries, we will continue to provide support during these difficult times.
In 2020, we...
In 2020, we...
Tackled Covid-19
experiences of this most unusual
year.
“It was great to see our teams working together to contribute to a safer digital society.”
Nicola Jakeman, Head of UK CyberSOC (Security Operations Center), Orange Cyberdefense
“Given the urgency of the situation, we made our money transfer service free of charge.”
“An amazing display of resilience at every level.”
David Craig, Customer Services & Operations, Business Continuity & Data Protection, Orange Business Services
“I’ve never been so proud and happy to do the job I do.”
Christelle Costa, Customer intervention technician, Orange France
“We are closer to our customers than ever before.”
José Ramón Sorribas Pozo, Smart Store Manager in Madrid, Orange Spain
“The pandemic showed that, ultimately, we serve society as a whole.”
Orange maintained service continuity around the world to ensure people could continue going about their lives and making lockdown easier to bear.
In 2020, we...
- Supported healthcare professionals
- Harnessed data to address the pandemic
- Ramped up efforts to support people through the pandemic
In 2020, we...
Accelerated the roll-out of 5G in Europe
We gave spectators at Roland Garros a sneak peek of how they might enjoy sports events in the future through three innovative demonstrations incorporating 5G.
In 2020, we...
Innovated together to explore different uses of 5G
Smart Ports
Partner: A port in Galicia
Project: Orange Spain plays a leading role in several 5G collaborative innovation pilot projects funded by the Spanish government, such as a project in Galicia, where several partner companies, including Orange Spain, have formed a temporary business alliance to design future network applications together.
Transport
Partner: Helicus, a Belgian start-up specialized in medical transport by drones
Projet : Planning for and securing drone fleets delivering medical equipment (supplies, laboratory samples, etc.) in Belgium.
Industrie 4.0
Partner: LACROIX Group, an international technological equipment supplier
Project: Trialing 5G applications as part of the Symbiose project to design the electronics factory of the future in France.
In 2020, we...
Accelerated the roll-out of fiber and extended network coverag
Launched Orange Bank Africa
In 2020, we...
Further enhanced and shared our networks
In 2020, we changed our operator model to develop our networks while moderating investments. We strengthened our position as a leader in more open and higher-value fiber and mobile infrastructure while maintaining full control of our strategic assets by setting up dedicated companies, as announced in early 2021. Our goal, however, remains the same: to grow our core business, connectivity.
France’s leading FTTH operator working with local authorities
mobile towers owned in Europe
Helped bring about a responsible digital world
Orange,
a responsible group
Orange, a responsible group
Orange at a glance
employees
- Enhanced connectivity (retail and business customers)
- Business IT support services
- Wholesale services
- Cybersecurity
- Financial services
- Belgium
- France
- Luxembourg
- Moldova
- Poland
- Romania
- Slovakia
- Spain
- Botswana
- Burkina Faso
- Cameroon
- Central African Republic
- Côte d’Ivoire
- Democratic Republic of the Congo
- Egypt
- Guinea
- Guinea-Bissau
- Jordan
- Liberia
- Madagascar
- Mali
- Mauritius
- Morocco
- Senegal
- Sierra Leone
- Tunisia
Orange Business Services employees work in 64 countries across the world to support businesses and organizations in their digital transformation.
Orange, a responsible group
Our purpose
“As a trusted partner, Orange gives everyone the keys to a responsible digital world”
2019
- Launching the first consultation with all employees, external stakeholders and governance bodie
- Articulating the Group’s purpose
- Integrating the purpose into the Group’s bylaws following a vote at the Shareholders’ Meeting
- Organizing a second consultation at Group level to define a purpose activation plan and priority actions
- Identifying relevant monitoring indicators
- Setting up the “Purpose Activation” Committee
- Ensuring our employees buy into the purpose
Orange field technicians work on the front line to repair and maintain our infrastructure in the event of a serious incident.
Orange, a responsible group
A business model focused on creating and sharing value
As ever, our advisors are available to assist and guide customers in our 5,088 stores worldwide.
Orange, a responsible group
Building a better, more sustainable future for all
Performance that benefits everyone
Performance that benefits everyone
Key Performance Indicators
This dashboard presents our financial and non-financial KPIs.
Revenues
Operating income
Share of IT services in the Orange Business Services revenue mix
Number of homes connectable to very high-speed broadband
Number of 4G customers in Africa and the Middle East
Number of active Orange Money customers
Number of Orange Bank customers in Europe
Growth in the Group’s mobile data traffic
Percentage of management network roles held by women (Group)
Scope 1 and 2 CO2 emissions (in millions of metric tons)
Position in the BrandZ Top 100 most valuable global brands
Performance that benefits everyone
Our contribution to the UN Sustainable Development Goals
In 2020, Orange formalized its contribution to the UN Sustainable Development Goals (SDGs) for 2030 by identifying six main SDGs and five complementary SDGs on whichit has the greatest impact.
Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
Reduce inequality within and among countries
Ensure sustainable consumption and production patterns
Take urgent action to combat climate change and its impacts
Promote peaceful and inclusive societies
Strengthen the means of implementation and revitalize the global partnership for sustainable development
Performance that benefits everyone
We develop telecommunications networks and invest in research to provide regions, businesses, operators and individuals with connectivity (broadband and mobile networks) and innovative services (IT services, cybersecurity and mobile financial services).
47.2 m
Performance that benefits everyone
We give as many people as possible access to technology and knowledge and therefore support the integration and empowerment of all members of society. We constantly work to reduce digital inequality and strive to promote diversity and equal opportunities within our company.
3
Orange Digital Centers have opened in Africa and we aim to have 32 by 2025
Performance that benefits everyone
We are introducing more circular economy thinking into our production processes and industries by adopting an eco-design approach to our products, devices and services as well as prolonging their lifespan, recycling telephones and materials, etc.
15.1%
Percentage of mobiles collected as a proportion of the number sold by Orange in Europe
Performance that benefits everyone
We are working to combat climate breakdown by improving the energy efficiency of our infrastructure, using more renewable energy and developing solutions to bring about the low-carbon transition. We strive to achieve net zero carbon emissions by 2040.
12.3%
decrease in CO2 emissions since 2015 (scopes 1 and 2) and we aim for a 30% decrease by 2025
Performance that benefits everyone
We pledge to constantly defend fundamental rights and freedoms and protect privacy. As a contracting authority, we have adopted an ethical approach through our responsible purchasing policy and efforts to combat corruption.
> 70,000
UN-Orange online anti corruption certificates awarded to Group employees
Performance that benefits everyone
We support the social and economic development of regions and form partnerships with institutions, development agencies, NGOs, social entrepreneurs, innovative SMEs, etc. to fulfil the SDGs, including for essential services (mobile money, education, agriculture, health, etc.).
€50 m
for the Orange Ventures Middle East and Africa fund
Performance that benefits everyone
Our social and economic impact
In 2020, Orange continued to analyze and measure its social and economic impact. This led us to take a closer look at the impact of our CSR actions, particularly regarding digital equality.
value creation each year since 2017 following the changes made to Orange’s diversity policy between 2013 and 2017.
estimated value creation by the Orange Digital Center in Tunisia
induced jobs per year created by the Orange Digital Center in Tunisia
